New Client Appointments:
Please arrive 10-15 minutes prior to your appointment. First time clients are required to fill out a new client form.
We recommend that you book your next appointment prior to leaving the salon so that we can be sure to accommodate your schedule and maintain your look. Your stylist will advise how often you should return to maintain your style in your consultation.
Cancellations and Late Arrivals:
In order to continue to provide the best scheduling options to our guests, we do require 24 hours notice. Should you cancel your appointment with less than 24 hours notice, a 40% service fee does apply and will be due before a new appointment is scheduled.
Late appointments in excess of 15 minutes and no shows will be considered cancellations as defined above. This policy is in place out of respect for our stylists and clients. Cancellations with less than 24 hours notice are difficult to fill. By giving last minute notice or no notice at all, you prevent someone else from being able to schedule into that time slot.
NO SHOWS: You will be charged a cancellation fee that must be paid prior to reserving another appointment.
Children are ONLY permitted in the salon when the child is receiving a service. For safety reasons and insurance purposes, no child under the age of 12 may accompany you while you are having a service. We do not have the facilities to care for children. We love children and we hope you understand that we cannot assure their safety in a professional environment. We also do not want to compromise the relaxation of our guests. Your understanding is greatly appreciated.
Service Redo and Return Policy:
We strive to offer guests the highest level of guest satisfaction. If you are having challenges with your service, let your stylist know within 7 days of your visit and your stylist will make adjustments to your cut and color accordingly. Should you make a retail purchase that you are unsatisfied with, we will accept exchanges at a full retail credit for 7 days after the initial purchase with proof of receipt. We will replace any damaged product ( pump failure ) within 14 days so long as item is not expired. If your damaged item is no longer available at the time of return, you will be issued an exchange for product only or a credit towards product only.
Confirmation Texts & Emails:
As a courtesy, we make every effort to notify you of your appointment date and time. You will receive an email upon scheduling your appointment. Our system will email you again 48 hours before the appointment, to give you plenty of time to notify us if you need to cancel/reschedule. 24 hours before the appointment, the system will send you a text message reminder. We confirm in advance as a courtesy because we know how easy it is to forget an appointment you booked months ago. It is your responsibility to remember your appointment dates and times and inform us if your contact information has changed to avoid late arrivals, missed appointments, and potential cancellation fees.
Due to the nature of weddings, we require a credit card on file. This card will only be charged in the result of cancellations or changes made past their allowance. Please make sure your party is aware of this and the services they request. To add any services after the 30 day mark we will do our best to accommodate. In addition, a trial for the bride is HIGHLY recommended. In the instance one is not booked, we can only perform one makeup application and one hair styling the day.
Uplifted Salon reserves the right to refuse service to any client for improper conduct, tardiness, no shows, or any other situation we deem inappropriate.
By making an appointment, you are agreeing to these terms and conditions above.