Salon Policies

New Guest Appointments:

First-time guests are required to fill out a new client form.

We recommend that you schedule your next appointment prior to leaving the salon so that we can be sure to accommodate your schedule and maintain your look. Your stylist will advise how often you should return to maintain your style in your consultation.

Cancellations and Late Arrivals: 

In order to continue providing the best possible scheduling options to our guests, we require at least 48 HOURS NOTICE to reschedule or cancel an appointment. If cancelling or rescheduling occurs in less than 48 hours before the start of your appointment time, a fee of 50% of the cost of the scheduled services will be charged to the card on file. Appointments missed without notice will be charged a no-show fee of 100% of the cost of the scheduled services. If you feel sick or if you have been exposed to ill individuals, we ask that you please stay home. To ensure the safety of our guests and ourselves, there will be no penalty for last minute cancellations or reschedules due to illness. Guests who do not arrive within 15 minutes of their scheduled appointment time will be asked to reschedule and will be subject to the cancellation fee. Please be advised that if you are delayed in your arrival, your service will end at its scheduled time. Your timely arrival is appreciated.

Child Policy:

Children are ONLY permitted in the salon when the child is receiving a service. For safety reasons and insurance purposes, no child under the age of 12 may accompany you while you are having a service. We do not have the facilities to care for children. We love children and we hope you understand that we cannot assure their safety in a professional environment. We also do not want to compromise the relaxation of our guests. Your understanding is greatly appreciated.

Service Adjustment and Return Policy

We strive to offer guests the highest level of guest satisfaction. If you are having challenges with your service, let your stylist know within 7 days of your visit and your stylist will make adjustments to your cut and color accordingly. Should you make a retail purchase that you are unsatisfied with, we will accept exchanges at a full retail credit for 7 days after the initial purchase with proof of receipt. We will replace any damaged product ( pump failure ) within 14 days so long as item is not expired. If your damaged item is no longer available at the time of return, you will be issued an exchange for product only or a credit towards product only.

Communication:

To communicate regarding any scheduling requests, appointment changes, or questions, please email at: info@upliftedsalon.com all emails will be returned by our support staff within 24 business hours.
You can make appointment adjustments online at: www.vagaro.com/upliftedsalon 

 

Etiquette:

Out of respect for our salon team as well as other guests, we kindly ask for all conversation regarding COVID-19 be kept out of the salon. This allows us to preserve an environment that protects relaxation as well as respect the choices of all involved. 

Confirmation Texts & Emails:

As a courtesy, we make every effort to notify you of your appointment date and time.  You will receive an email upon scheduling your appointment. Our system will email you again 72 hours before the appointment, to give you plenty of time to notify us if you need to cancel/reschedule. 24 hours before the appointment, the system will send you a text message reminder. We confirm in advance as a courtesy because we know how easy it is to forget an appointment you booked months ago. It is your responsibility to remember your appointment dates and times and inform us if your contact information has changed to avoid late arrivals, missed appointments, and potential cancellation fees.

Bridal Appointments:

Due to the nature of weddings, we require a credit card on file. This card will only be charged in the result of cancellations or changes made past their allowance. Please make sure your party is aware of this and the services they request. To add any services after the 30 day mark we will do our best to accommodate. In addition, a trial for the bride is HIGHLY recommended. In the instance one is not booked, we can only perform one makeup application and one hair styling the day.

 

Uplifted Salon reserves the right to refuse service to any client for improper conduct, tardiness, no-shows, or any other situation we deem inappropriate.

By making an appointment, you are agreeing to these terms and conditions above.